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Once you order from our website, you will get an email confirmation confirming receipt of your Order.
We will issue a confirmation email once your order has been dispatched, and the delivery time-scales will be as detailed in our delivery terms page.
Returns & Refunds
Due to the nature of the goods on sale, Intimate Lingerie can not accept Underwear items for refund unless the item has been damaged in transit. Please make sure to specify the right size and colour when ordering from the catalogue.
If you receive goods which you believe are damaged, they must be returned to Intimate Lingerie within 2 days and be in the original packaging. If they are deemed to have been damaged, you will be offered the choice of (a) Having a replacement sent by return or (b) Having your credit card account accredited for the original cost (charge-back). Intimate Lingerie will not send personal cheques to Credit Card customers in case of fraudulent use of a stolen Card.
We will accept the following credit/debit cards for online payment.
Visa & Mastercard
Due to problems in the past, we do not except orders with Credit cards from countries from the following areas – Eastern Europe & Eastern Asia
If you receive goods which you did not order and believe that there has been fraudulent use of your card, you should inform your Credit card supplier immediately who will in turn inform Intimate Lingerie.
Intimate Lingerie promises to not store your Credit Card details after processing your order. Returning customers will have to key in their details again.
If you do not feel confident ordering online you We accept telephone orders. You can order by telephoning us on +353 (0)1677-1010, however please have your order details and credit card ready.
We offer a gift wrapping service, which is optional and costs 3.50 Euro.
Your Credit Card details will only be taken on a secure (128 bit Encryption) connection to a Secure Server with up to date Certification. Please ensure that you have the necessary components needed for encrypted transfer turned on in your browser’s preferences.
Your Name, Address or any other information will not be passed on to any third parties.